The world today is adopting a customer-centric approach irrespective of the industry. Companies are ever-evolving to meet consumer expectations and digital transformation is at the centre of it all. Networks are a crucial resource in this complex organisational web. While the underlying technologies, application development and management strategies have evolved, network management has remained the same by and large. Network automation is not just another buzz, but a need of the hour. It enables operations to be more flexible, agile and supports the changing business dynamic. In part two of the series on network automation, leading CIOs/CTOs discuss how organisations should go about implementing the technology.