Disruptive technologies like 5G, artificial intelligence (AI) and internet of things (IoT) are helping organisations and industries transform like never before. Network automation has been creating business value through improved efficiency, elevated consumer experiences and larger connectivity, giving rise to new business models. As we continue to optimise network efficiency, cut down complexity and meet challenges head-on, the lines between elements, network boundaries and cloud are increasingly being blurred. In the last part of the series on network automation, leading tech captains from across industries discuss the potential and future of artificial intelligence-aided network automation.