May 30, 2017
Challenging conventional thinking has been our north star In 2009, when Anand Mahindra acquired the scam-hit Satyam Computer Services — the IT major whose founder B Ramalinga Raju had cooked its books to the tune of $1 billion — he handed over the momentous task of bringing the company back from the dead to CP Gurnani, then heading the international operations at Tech Mahindra. Within a year-and-half, the company that most industry pundits predicted would not survive, now christened Mahindra Satyam, was back on track. In the next several quarters, it reported a ten-fold increase in its year-on-year profits. Gurnani had taken the bull by its horn, turning around the crisis-hit company into an opportunity. He had then said, “We knew that as Tech Mahindra, we were hugely into the communications space and we wanted to saddle the ICT (information and communications technology) industry. We had to find some kind of a game changer and Satyam was an opportunity.” Satyam brought with it customers in the banking, healthcare and retail industries. In 2013, Mahindra Satyam merged with Tech Mahindra, and it is today the fifth- largest IT services company in India with $4.05 billion in revenue and $477 million in net profit (March 2016), and over 100,000 employees. Gurnani, the CEO and managing director of Tech Mahindra and chairman of Nasscom, is today the poster boy of the Indian technology industry, known for his outstanding leadership abilities, be it transforming businesses, developing international business, handling mergers and acquisitions, or nurturing start- ups and responding to disruption. Most of all, he stands out as a people’s manager, who always leads by example and tends to focus on people’s strengths to bring out the best in them. His leadership style encourages entrepreneurship and empowerment, rewards and recognition, open communication, and transparency. In an interview with Amit Ranjan Rai, Gurnani speaks on his priorities for Tech Mahindra and how he plans to keep it ahead of the game in this age of disruption. You started your career as a chemical engineer, you have not done an MBA, and yet today you are leading one of India’s top IT companies and are responsible for one of the biggest turnarounds in corporate history. How do you see this journey of your life? What do you think have been the defining or key moments/decisions shaping this journey? My childhood was fairly nomadic as my father was in a transferable job. This required me to change schools and places in every few years. Strangely, living out of suitcases and sleeping on beds made of trunks didn’t seem odd actually! While that meant fewer friends forever (this was pre-social media… social and media had different meanings), that also meant that we learnt to fend for ourselves and survive swiftly in any given situation. During my days as an engineering student at REC Rourkela, I got to experience cultures and explore multiple opportunities, be it through Rotaract or through campus programmes, and experiment with several new ideas. And that